FAQ

FAQ - Vitabyo

Welcome to the Vitabyo FAQ page! Here, we address some of the most common questions our customers have. If you have any additional questions, feel free to contact us at vitabyo@gmail.com.

1. What products do you offer?

We are a health, longevity, and performance company dedicated to providing methods, information, and products aimed at enhancing human well-being and helping you achieve your goals. Our offerings include a variety of digital products and physical goods. Please visit our website at www.shoeresidence.com to explore our current collections.

2. Do you offer gift cards?

Yes! We offer gift cards that you can purchase after making your first order. Additionally, you can receive updates regarding gift cards and other promotions by following us on Instagram and our other social media platforms.

3. How do I receive a discount?

You can enjoy a 10% discount on your next purchase by using the code SLEEP10 at checkout!

4. How secure is the payment process?

Your payment security is our priority. All transactions are highly secure, confirmed, and signed by your bank, PayPal, or other legally-recognized payment processors.

5. What is your shipping time?

  • Digital Products: These are delivered instantly via email or integrated within our website.
  • Physical Products: Shipping typically takes up to 14 days using DHL Air Transport. Please allow additional time for international orders.

6. What are your shipping costs?

We are pleased to offer free shipping on all orders, regardless of the order value.

7. What is your return policy?

  • Digital Products: Returns are accepted within 24 hours of purchase if the product does not meet expectations as listed.
  • Physical Products: Returns are accepted within 14 days of arrival, provided the item is undamaged and in its original packaging. For returns, please contact us at vitabyo@gmail.com.

8. Do you offer giveaways?

Yes! We hold giveaways on our social media platforms. Follow us on Instagram at @vitabyo to stay updated and participate in our contests.

9. How do I contact customer support?

You can reach our customer support team by emailing us at vitabyo@gmail.com. We aim to respond within 24-48 hours.

10. Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at vitabyo@gmail.com. We can assist you as long as the order hasn’t been processed or shipped.

11. What if I receive a damaged product?

If you receive a damaged physical product, please contact us within 14 days of delivery. We will work with you to resolve the issue.

12. How do I subscribe to marketing communications?

You can opt-in for marketing communications when you make a purchase. If you wish to subscribe later, please send us an email at vitabyo@gmail.com.